Erni
Product design for Erni, a service-booking platform in the gig economy. The core challenge was trust — convincing strangers to hire other strangers for in-home services. I designed the provider onboarding, calendar scheduling, and step-by-step booking flow.
Project name
Erni
Industry
StartUp
Role
UX/UI Design, Product Design
Scope
Product Design, UX/UI Design, Booking Experience
Your spare time is worth more than you think.
The gig economy had cracked cars and rooms, but local services — dog walking, tutoring, cleaning — still ran on word-of-mouth and Facebook groups. Erni’s bet was that regular people would monetise spare time if the friction was low enough and the trust was high enough.
Tablet dashboard
The iPad view gave providers a larger canvas for schedule management — week views, availability blocks, and booking confirmations at a glance. The extra real estate meant less scrolling and fewer taps for routine tasks.
Responsive by default
Every screen was designed mobile-first then scaled up. The grid system adapted without breaking hierarchy, so the same information architecture worked on a phone in a customer’s hand and an iPad on a provider’s kitchen table.
Two distinct modes: providers managing their calendar and availability, and customers browsing services by category, location, and price.
Calendar-first scheduling
Providers aren’t small-business owners. They’re people with an hour free on Tuesday. The calendar had to feel like checking a box, not running a shop. I stripped out enterprise features — no invoicing, no tax tools — and made availability the single most prominent action.
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